FAQ Digital
How large is the download?
15 Gigabytes
My payment was declined, what should I do?
Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Please contact your card issuer/bank and ask them to accept the transaction.
Do You Accept International Orders?
Yes. We offer shipping worldwide to most countries, and accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent charge in your currency on your bank or credit card statement.
Will the Documentary Have Subtitles?
Yes, English and Spanish
When Will I Receive My Copy?
Digital delivery of your download link should be near immediate, although you will then need to download your copy of the film. Please check your junk/spam folder before contacting support.
What is Your Refund Policy?
Digital downloads are not eligible for refunds.
Do you have a Discord?
My Question Isn’t Answered Here
Please submit a ticket on our support portal